How do I create a fundraiser?
When you have found the project you would like to start fundraising for, you click “Start Fundraising”. Thereafter fill in text and picture to finish your fundraising page. For a more detailed description, please check Learn how it works.
How do I share my fundraiser on social media?
To share your fundraiser, you can use the sharing options on your fundraiser page, or just copy the URL link and paste it wherever you would like to share it, e.g. in an email or in a Facebook status.
What are the best practices for fundraising?
First of all, your personal story and relation to the cause is very important. People tend to donate more if they are touched by your story. Furthermore, remember to upload a video or picture of yourself. This allows potential donors to better relate to you fundraiser. Finally, remember to share, share, share, preferably as personal as possible. To get more tips and best practices, check out Learn how it works.
How do I delete or finish my fundraiser?
Go to your fundraising page after logging in. In the menu bar just below the header, there are two buttons. One is for editing your fundraiser, the other is ‘more options’. Under ‘more options’ you can opt to finish or delete your fundraiser. Hereafter you will be asked to confirm your decision after being informed about the consequences of the action.
What happens when I finish/delete my fundraiser?
When you finish your fundraising page, it will no longer be open to new donations. It will also not be listed on index pages of active fundraisers. The page will only be accessible if you have a direct link to the fundraising page. This way you can keep sharing your results even after you are finished fundraising.
When you delete your fundraising page, it will no longer be accessible to anyone.
How do I edit my fundraiser?
Log into your page, and click on the “Edit Fundraiser” button in the left upper corner. You will then have the option to edit all the information of your fundraiser. Remember to scroll down and click "Save Changes" when you are finished editing.
What is a team?
Creating or joining a team, means that the team members’ personal fundraising efforts will be joined, and the total amount fundraised by all members will be shown under the team. However, each member will still have their own personal fundraiser. You cannot donate directly to a team.
How do I create a team?
Under the event click "create team". Thereafter you will be guided step by step.
How do I join or leave a team?
Go to your fundraising page after logging in. In the menu bar just below the header, there are two buttons. One is for editing your fundraiser, the other is ‘more options’. Under ‘more options’ you should select ‘join team’, after which you will be taken to a new screen where you can select the team you want to join. You should select ‘leave’ team if you want to leave the team you are currently attached to. Each fundraising page can only be a member of one team.
Which payment options do I have?
You can donate with credit or debit card. We might also accept Swish, bank transfer (through Neonomics), MobilePay or Vipps
Do I need to create an account for giving a donation?
No. You just have to fill out a few basic information, and the amount you would like to donate.
How can I delete my account/data?
If you have an account, you can delete the account and all your data from your personal profile after logging in. As a donor you can contact us at email@example.com.
Why doesn't my own donation show as a self-donation on my fundraiser page?
Your donation will only show as a self-donation if you made it with the same email you created your fundraising page with. Contact us at firstname.lastname@example.org if we should help you solve this.